PRIVACY POLICY

Effective Date: May 01, 2026
Last Updated: May 01, 2026

AP Web Planet (“AP Web Planet”, “Company”, “we”, “us”, or “our”) operates the website https://edunora.online/ (the “Website”) under the brand name Edunora (“Edunora”, “we”, “us”, or “our”).

We are committed to respecting and protecting the privacy of individuals who visit our Website, create an account, purchase or access our online courses, contact us, or otherwise interact with our services.

This Privacy Policy explains what personal information we may collect, why we collect it, how we use and protect it, when we may share it, and the choices and rights available to you.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please discontinue use of the Website.

1. ABOUT THIS PRIVACY POLICY

This Privacy Policy applies to personal information collected through:

The Edunora website;
Online course purchases and enrollments;
User accounts and course-access systems;
Contact and inquiry forms;
Customer support communications;
Payments and transactions;
Marketing and promotional communications;
Website analytics and similar technologies; and
Other services or interactions associated with Edunora.

This Privacy Policy should be read together with any other applicable terms, conditions, refund policies, disclaimers, or notices published on our Website.

2. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us as well as certain information that is automatically collected when you use our Website.

2.1 Information You Provide Directly

Depending on how you interact with our Website, we may collect:

Full name;
Email address;
Mobile or telephone number;
Billing information;
Billing address;
Account username or login information;
Course enrollment and purchase information;
Information submitted through contact or inquiry forms;
Customer support communications;
Information contained in messages or correspondence sent to us; and
Any other information you voluntarily provide to us.

You should ensure that information provided to us is accurate, complete, and up to date.

3. PAYMENT INFORMATION

When you purchase an online course, digital product, or other service through our Website, payments may be processed through one or more third-party payment gateways or payment service providers made available on the Website from time to time.

The applicable payment service provider may collect and process information necessary to securely authorize and complete your transaction. Such information may include payment-related details, transaction information, billing information, payment status, and other information required for payment verification, transaction processing, fraud prevention, security, and compliance with applicable laws.

Where payment information is processed directly by a third-party payment gateway or payment service provider, such information will be handled in accordance with that provider’s applicable privacy policy, terms, security practices, and legal requirements.

We do not intend to store complete debit card numbers, credit card numbers, CVV numbers, UPI PINs, banking passwords, or other sensitive payment credentials on our own servers.

We may receive and retain limited transaction-related information necessary for legitimate business purposes, including:

Transaction ID;
Order ID;
Payment status;
Payment date and time;
Transaction amount;
Course or product purchased;
Payment method or payment status;
Billing or transaction reference information; and
Other information reasonably necessary for accounting, customer support, refunds, dispute resolution, fraud prevention, security, and legal or regulatory compliance.

The payment gateway or payment service provider used for a particular transaction may vary from time to time. Customers are encouraged to review the applicable privacy policy and terms of the payment service provider used to process their transaction.

4. INFORMATION COLLECTED AUTOMATICALLY

When you access or use our Website, certain technical and usage information may automatically be collected.

This may include:

Internet Protocol (IP) address;
Browser type and version;
Device type;
Operating system;
Screen resolution;
Language preferences;
Date and time of access;
Pages visited;
Time spent on pages;
Website navigation and interaction data;
Referring website or source;
Approximate geographic information derived from technical data; and
Other technical information reasonably necessary for Website operation, security, analytics, and performance.

This information generally does not directly identify you by name, but may be associated with other information in certain circumstances.

5. COOKIES AND SIMILAR TECHNOLOGIES

Edunora may use cookies, pixels, web beacons, local storage, and similar technologies to operate, secure, analyze, and improve the Website.

These technologies may be used for purposes including:

Maintaining login sessions;
Remembering user preferences;
Enabling shopping cart and checkout functionality;
Understanding Website traffic and usage;
Measuring marketing and advertising performance;
Detecting fraudulent or suspicious activity;
Improving Website functionality and performance; and
Understanding interactions with our advertisements and Website.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of some features of the Website.

6. ANALYTICS AND ADVERTISING TECHNOLOGIES

We may use third-party analytics, advertising, conversion-tracking, and similar technologies to understand how visitors interact with our Website and to measure the effectiveness of our marketing activities.

Depending on the technologies implemented on the Website, these may include services such as:

Google Analytics;
Meta Pixel or related Meta technologies;
Google Ads or related Google technologies; and
Other analytics, advertising, or marketing platforms.

These third-party services may collect information such as IP address, device information, browser information, pages visited, interactions, referral information, and advertising identifiers, subject to their respective privacy policies.

We may use such information for analytics, conversion measurement, audience measurement, advertising optimization, security, and improving our services.

7. HOW WE USE PERSONAL INFORMATION

We may process personal information for legitimate business purposes, including:

A. Providing Our Services

Creating and managing user accounts;
Processing course registrations;
Providing access to purchased courses;
Delivering digital products and services;
Managing customer accounts;
Providing customer support; and
Communicating with customers regarding their purchases or accounts.

B. Processing Transactions

Processing purchases and payments;
Confirming successful transactions;
Maintaining transaction records;
Processing refunds where applicable;
Managing payment disputes;
Detecting and preventing fraudulent transactions; and
Maintaining financial and accounting records.

C. Improving Our Website and Services

Understanding how users interact with our Website;
Improving Website functionality;
Developing and improving our courses and services;
Identifying technical problems;
Monitoring Website performance; and
Improving user experience.

D. Communications

We may use your information to send:

Order confirmations;
Course-access information;
Account notifications;
Important service announcements;
Customer-support responses;
Security notifications;
Updates relating to your purchases; and
Other necessary administrative communications.

E. Marketing

Where permitted by applicable law, we may use your contact information to send information about:

New courses;
Existing courses;
Special offers;
Discounts;
Educational content;
Promotions;
Events; and
Other products or services offered by Edunora.

You may unsubscribe from promotional communications at any time using the unsubscribe mechanism included in the relevant communication or by contacting us.

8. LEGAL BASIS FOR PROCESSING

Depending on the circumstances and applicable law, we may process personal information on one or more of the following grounds:

Your consent;
Performance of a contract or steps taken at your request before entering into a contract;
Compliance with applicable legal or regulatory obligations;
Legitimate business purposes, where permitted by applicable law; and
Protection of our rights, property, Website, users, or business operations.

Where processing is based on consent, you may withdraw that consent subject to applicable legal and operational limitations.

9. HOW WE SHARE PERSONAL INFORMATION

We do not sell or rent your personal information to third parties as an independent commercial product.

However, we may share or provide access to personal information where reasonably necessary for operating our business and providing our services.

These recipients may include:

Payment processors and payment gateways;
Website hosting and infrastructure providers;
Course delivery and technology providers;
Email and communication service providers;
Analytics providers;
Advertising and marketing platforms;
Customer support providers;
Security and fraud-prevention providers;
Professional advisers;
Auditors and accounting service providers;
Government authorities or regulatory bodies where legally required; and
Other service providers acting on our behalf.

We seek to use appropriate contractual, technical, and organizational safeguards when engaging third-party service providers, where applicable.

10. THIRD-PARTY PAYMENT PROCESSING

Edunora may use one or more third-party payment gateways, payment processors, banks, or payment service providers to facilitate payments and transactions through the Website.

When you choose to make a payment, you may be redirected to, or your payment information may be processed through, the systems and infrastructure of the applicable payment service provider.

The relevant payment service provider may process information necessary to:

Authorize and process payments;
Verify and confirm transactions;
Prevent fraud, unauthorized transactions, and payment abuse;
Maintain transaction security;
Process refunds, cancellations, or payment disputes;
Comply with applicable legal, regulatory, and financial requirements; and
Provide payment processing and related services.

Payment information processed by a third-party payment service provider may be governed by that provider’s own privacy policy, terms of service, security practices, and applicable legal requirements.

The payment gateway or payment service provider used on the Website may change from time to time. We may also offer multiple payment methods or providers depending on availability, transaction requirements, location, or other relevant factors.

We do not request or intentionally collect sensitive payment credentials such as UPI PINs, banking passwords, card PINs, or similar confidential authentication credentials through ordinary Website forms.

Customers are encouraged to review the applicable privacy policy and terms of the payment service provider before completing a payment transaction.

11. COURSE ACCESS AND LEARNING INFORMATION

When you purchase or enroll in a course, we may maintain information necessary to provide and administer your course access.

This may include:

Course purchased;
Enrollment date;
Account information;
Course-access status;
Purchase information;
Relevant account activity; and
Customer support history.

We may use this information to provide course access, administer accounts, troubleshoot technical issues, provide customer support, and maintain appropriate business records.

12. CUSTOMER COMMUNICATIONS

When you contact us through email, forms, WhatsApp, social media, or other available communication channels, we may retain information relating to the communication.

This may include:

Your name;
Contact details;
Message content;
Date and time of communication;
Attachments or information voluntarily provided; and
Our response or support history.

We use this information to respond to inquiries, provide customer support, resolve issues, and maintain appropriate business records.

13. DATA SECURITY

We take reasonable technical, administrative, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Security measures may include appropriate access controls, secure connections, authentication mechanisms, monitoring, and other safeguards appropriate to the nature of the information and our business operations.

However, no website, server, electronic transmission, or storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

14. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Providing our services;
Maintaining customer accounts;
Maintaining transaction and accounting records;
Providing customer support;
Resolving disputes;
Preventing fraud and abuse;
Enforcing agreements; and
Complying with applicable legal and regulatory requirements.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal, accounting, security, and operational requirements.

15. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have certain rights relating to your personal information.

Depending on the circumstances, these may include the right to:

Request access to personal information held about you;
Request correction or updating of inaccurate information;
Request deletion of certain information;
Request information about how your information is processed;
Withdraw consent where processing is based on consent;
Object to certain forms of processing;
Request restriction of certain processing activities; and
Opt out of promotional communications.

These rights may be subject to applicable legal exceptions, limitations, verification requirements, and legitimate business or legal requirements.

To exercise an applicable privacy right, please contact us using the contact details provided in Section 22 of this Privacy Policy.

16. MARKETING OPT-OUT

You may choose not to receive promotional communications from us.

For email communications, you may use the “Unsubscribe” option provided in the relevant promotional email.

You may also contact us at:

Email: info@edunora.online

Please note that opting out of promotional communications does not necessarily prevent us from sending important transactional or service-related communications, including:

Purchase confirmations;
Payment notifications;
Course-access information;
Account-related notices;
Security notifications; and
Other communications necessary to provide services you have requested.

17. THIRD-PARTY WEBSITES AND SERVICES

Our Website may contain links, integrations, or references to third-party websites, applications, platforms, payment providers, social networks, or other services.

Examples may include payment platforms, social media platforms, analytics providers, advertising platforms, and external educational or technology services.

We do not control the privacy practices of third-party websites or services.

Once you leave our Website or interact directly with a third-party service, the privacy policy and terms of that third party may apply.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

18. CHILDREN’S PRIVACY

Our Website and services are not intentionally designed to knowingly collect personal information from children in circumstances where parental or guardian consent is legally required.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at info@edunora.online.

If we become aware that personal information has been collected in circumstances where it should not have been collected, we will take reasonable steps to address the matter in accordance with applicable law.

19. INTERNATIONAL DATA PROCESSING

Some of our service providers or technology partners may operate in countries outside India.

As a result, personal information may be processed, stored, or accessed outside your state, territory, or country.

Where applicable, we take reasonable measures to ensure that such processing is carried out with appropriate safeguards and in accordance with applicable privacy and data-protection requirements.

20. BUSINESS TRANSFERS

If AP Web Planet undergoes or participates in a merger, acquisition, restructuring, financing, sale of assets, change of ownership, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Where required, appropriate measures will be taken to protect personal information during such transactions.

21. CHANGES TO THIS PRIVACY POLICY

We may modify or update this Privacy Policy from time to time to reflect:

Changes to our services;
Changes to our Website;
Changes in technology;
Changes in our business practices;
Changes in third-party services; or
Changes in applicable legal or regulatory requirements.

The updated version will be published on this page with a revised “Last Updated” date.

We encourage you to periodically review this Privacy Policy to remain informed about how we handle personal information.

22. CONTACT INFORMATION

If you have questions, concerns, complaints, requests, or inquiries regarding this Privacy Policy or the processing of your personal information, you may contact us using the information below.

AP Web Planet

Brand / Website: Edunora
Website: https://edunora.online/
Email: info@edunora.online
Business Address:
B-3, Punjabi Basti,
Nangloi, West Delhi,
Delhi – 110041, India

For privacy-related requests, please include sufficient information to help us verify your identity and understand your request.

We will make reasonable efforts to respond to legitimate privacy-related requests within the period required by applicable law.

23. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India, subject to any mandatory rights or protections that may apply to an individual under applicable privacy or data-protection laws.

Any disputes arising in connection with this Privacy Policy shall be subject to the applicable jurisdiction of the courts having lawful jurisdiction over the matter.

24. YOUR ACKNOWLEDGEMENT

By accessing, browsing, registering on, purchasing from, or otherwise using edunora.online, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, we will obtain consent or provide appropriate choices before processing personal information for purposes for which consent or a specific legal basis is required.

PRIVACY POLICY SUMMARY

For convenience, the key points of this Privacy Policy are:

Who operates the Website?
AP Web Planet

Website:
edunora.online

Brand:
Edunora

What do we collect?
Information necessary to provide accounts, course access, purchases, customer support, communications, Website functionality, analytics, and security.

How are payments processed?
Payments are processed securely through authorized third-party payment gateways or payment service providers made available on the Website. The payment provider may vary depending on the payment method and availability.

Do we store complete card or UPI credentials?
We do not intend to store complete card numbers, CVV numbers, UPI PINs, banking passwords, or similar sensitive payment credentials on our own servers.

Do we sell personal information?
We do not sell or rent personal information as an independent commercial product.

Can you opt out of marketing?
Yes. Promotional communications can be unsubscribed from using the available unsubscribe mechanism or by contacting us.

How can you contact us?
info@edunora.online

Business Address:
B-3, Punjabi Basti, Nangloi, West Delhi, Delhi – 110041, India