SHIPPING & DELIVERY POLICY

Effective Date: May 01, 2026
Last Updated: May 01, 2026

This Shipping & Delivery Policy explains how courses, digital products, educational materials, and related services purchased through Edunora, operated by AP Web Planet (“Company”, “we”, “us”, or “our”), are delivered to customers.

Because Edunora primarily provides digital courses and electronically delivered products, physical shipping is generally not applicable to our products.

This Policy should be read together with our Terms & Conditions, Privacy Policy, and Refund & Cancellation Policy.

1. NATURE OF OUR PRODUCTS

Edunora primarily offers digital products and online educational courses, including:

  • Recorded video courses;
  • Online learning programs;
  • Downloadable educational materials;
  • PDFs, templates, and resources;
  • Digital learning materials;
  • Online community or learning access, where applicable; and
  • Other electronically delivered educational content.

These products do not generally require physical shipment or courier delivery.

2. DIGITAL DELIVERY

After a successful purchase, the purchased course or digital product may be delivered electronically through one or more of the following methods:

  • Access through your Edunora account;
  • Course dashboard or learning portal;
  • Email containing access instructions;
  • Downloadable files or resources;
  • A designated online platform; or
  • Another electronic delivery method specified on the relevant product or checkout page.

The delivery method may vary depending on the type of course or digital product purchased.

3. DELIVERY TIME

For most digital courses, access is generally provided after successful payment confirmation and completion of the necessary order-processing steps.

In many cases, access may be made available shortly after payment. However, customers should allow a minimum of 24 business hours and, in exceptional circumstances, up to 48 business hours for course access to be activated and delivered.

However, delivery may occasionally be delayed due to:

  • Payment verification;
  • Technical issues;
  • Account-related problems;
  • Incorrect information provided during purchase;
  • Website or server maintenance;
  • Security checks;
  • Third-party service interruptions; or
  • Other circumstances beyond our reasonable control.

If you do not receive your course-access information within 48 business hours after a successful purchase, please contact us at info@edunora.online with your name, registered email address, and order or transaction ID.

We will make reasonable efforts to investigate the issue and provide or restore your course access as soon as reasonably possible.

4. ACCESS THROUGH YOUR ACCOUNT

Where a course is delivered through a user account, you may need to log in using the email address and account credentials associated with your purchase.

You are responsible for:

  • Providing accurate registration information;
  • Using a valid email address;
  • Maintaining access to your registered email account;
  • Keeping your login credentials secure; and
  • Ensuring that your device and Internet connection are suitable for accessing the course.

Course access may not be available if incorrect account information is provided during registration or checkout.

5. EMAIL DELIVERY

Where course-access information or digital materials are sent by email, we will generally use the email address provided during registration or checkout.

Please check your:

  • Primary inbox;
  • Spam or junk folder;
  • Promotions folder;
  • Updates folder; and
  • Other applicable email folders.

If you have completed a successful purchase but cannot locate your access information, please contact us at info@edunora.online.

6. DOWNLOADABLE DIGITAL PRODUCTS

If your purchase includes downloadable files, resources, templates, PDFs, or other digital materials, these may be provided through your account, course dashboard, email, or another electronic delivery method.

You are responsible for downloading and safely storing any downloadable materials that are made available to you, unless the relevant product specifically provides ongoing online access.

We are not responsible for loss of downloaded files resulting from device failure, accidental deletion, insufficient storage, or other circumstances occurring after successful delivery.

7. NO PHYSICAL SHIPPING

Unless expressly stated otherwise on a specific product page, Edunora does not ship physical products.

Accordingly:

  • No courier delivery is required;
  • No shipping address is generally required for digital products;
  • No shipping charges apply to standard digital course delivery; and
  • No physical tracking number will generally be provided.

If we offer a physical product in the future, the applicable shipping and delivery terms will be stated separately on the relevant product or checkout page.

8. DELIVERY FAILURE OR ACCESS ISSUES

If you have successfully completed a purchase but cannot access the purchased course or digital product, please contact our support team immediately so we can help resolve the issue.

NEED HELP WITH YOUR COURSE ACCESS?

Email our support team:
info@edunora.online

When contacting us, please include:

  • Full name;
  • Registered email address;
  • Order or transaction ID;
  • Name of the purchased course or product; and
  • A brief description of the access or delivery issue.

We will review your request and make reasonable efforts to restore access or resolve the delivery issue as quickly as possible.

We may provide:

  • Technical assistance;
  • Corrected account information;
  • Replacement access;
  • Re-delivery of digital materials;
  • Restoration of course access; or
  • Another reasonable solution.

 

9. INCORRECT EMAIL OR CUSTOMER INFORMATION

Customers are responsible for providing accurate information during registration and checkout.

If access information is sent to an incorrect email address because incorrect information was provided by the customer, please contact us promptly.

We may assist in correcting the information and restoring access where reasonably possible, subject to account verification and security requirements.

10. TECHNICAL REQUIREMENTS

Access to Edunora’s digital courses may require:

  • A compatible computer, tablet, or smartphone;
  • A supported web browser or application, where applicable;
  • A stable Internet connection;
  • Sufficient device storage for downloadable materials, where applicable; and
  • An active email address for account or access-related communication.

Customers are responsible for ensuring that their devices, software, Internet connection, and other technical requirements are suitable for accessing the purchased product.

11. THIRD-PARTY DELIVERY SERVICES

Certain aspects of digital delivery may depend on third-party services, such as hosting platforms, email service providers, cloud services, content-delivery systems, or other technology providers.

We will take reasonable steps to maintain access to purchased products, but we cannot guarantee uninterrupted availability of third-party systems.

We are not responsible for delays or interruptions caused by third-party services, except where liability cannot lawfully be excluded.

12. DELIVERY CONFIRMATION

Depending on the product and delivery method, delivery may be considered completed when:

  • Course access has been activated on your account;
  • Access instructions have been sent to your registered email address;
  • A downloadable digital product has been made available to you; or
  • The purchased digital content has otherwise been made reasonably accessible to you.

The availability of access may constitute digital delivery even if you have not yet logged in, opened, downloaded, or viewed the content.

13. ACCESS DURATION

The duration of access to a particular course or digital product may vary.

Where an access period, expiry date, lifetime-access arrangement, or other access limitation applies, the applicable terms will generally be stated on the relevant product page, checkout page, or course information.

Unless expressly stated otherwise, purchasing a course does not necessarily guarantee permanent or lifetime access.

14. DELIVERY-RELATED SUPPORT

If you experience an issue with receiving or accessing your purchased course or digital product, please contact our support team.

AP Web Planet

Brand: Edunora
Website: https://edunora.online/
Email: info@edunora.online

Business Address:
B-3, Punjabi Basti,
Nangloi, West Delhi,
Delhi – 110041, India

We will make reasonable efforts to investigate and resolve genuine delivery or access issues.

15. REFUNDS FOR DELIVERY OR ACCESS ISSUES

If a purchased course or digital product cannot reasonably be delivered or accessed due to a technical issue attributable to us and the issue cannot be resolved within a reasonable period, you may be eligible for a refund subject to our Refund & Cancellation Policy and applicable law.

Please review our Refund & Cancellation Policy for the conditions and procedure applicable to refund requests.

16. CHANGES TO THIS POLICY

We may update or modify this Shipping & Delivery Policy from time to time to reflect changes in our products, delivery methods, technology, business practices, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

The Policy applicable to a particular purchase will generally be the version in effect at the time of that purchase, subject to applicable law.

17. ACKNOWLEDGEMENT

By purchasing a digital course or product through edunora.online, you acknowledge that you understand that our products are primarily delivered electronically and generally do not require physical shipping.

AP Web Planet
Edunora — Online Learning Platform