REFUND & CANCELLATION POLICY

Effective Date: May 01, 2026
Last Updated: May 01, 2026

This Refund & Cancellation Policy (“Policy”) applies to purchases of online courses, digital products, and related services offered through Edunora, operated by AP Web Planet (“Company”, “we”, “us”, or “our”).

By purchasing a course or digital product through https://edunora.online/, you acknowledge that you have read and understood this Policy.

This Policy should be read together with our Terms & Conditions and Privacy Policy.

1. NATURE OF OUR PRODUCTS

Edunora primarily provides digital products and online educational courses, including recorded video courses, educational materials, downloadable resources, and other electronically delivered content.

Because digital products can generally be accessed or delivered electronically after purchase, refunds are subject to the conditions set out in this Policy and applicable law.

2. REFUND ELIGIBILITY

Unless otherwise expressly stated on the relevant product or checkout page, all purchases of digital courses and digital products are generally non-refundable once access to the purchased digital content has been provided or made available to the customer.

However, we may consider refund requests in circumstances such as:

  • A duplicate payment made for the same product;
  • A payment being successfully charged but the purchased course not being made available due to a technical issue attributable to us;
  • A material technical problem that prevents reasonable access to the purchased course and cannot be resolved within a reasonable period;
  • An unauthorised transaction, subject to verification;
  • An accidental transaction where the course has not been accessed or used, at our reasonable discretion; or
  • Any other circumstance where a refund is required under applicable law.

Approval of a refund request does not establish a general entitlement to refunds in other circumstances.

3. NO REFUND AFTER COURSE ACCESS

Because our courses are digital products, a refund will generally not be available once course access has been provided, activated, or meaningfully used.

Refunds will generally not be provided for:

  • Change of mind;
  • Lack of interest after purchase;
  • Failure to complete the course;
  • Failure to watch the course;
  • Personal circumstances;
  • Lack of time to complete the course;
  • Failure to achieve a particular result;
  • Failure to obtain employment, clients, sales, revenue, or profit;
  • Failure to implement the course material;
  • Incompatibility with a device where the Website requirements were reasonably available before purchase;
  • Lack of Internet access or poor Internet connectivity;
  • Failure to check the course description before purchasing; or
  • Dissatisfaction based solely on personal expectations where the course substantially corresponds to its published description.

4. TECHNICAL ISSUES AND COURSE ACCESS

If you experience a technical problem that prevents you from accessing a purchased course, please contact us at:

info@edunora.online

Before requesting a refund, we may reasonably attempt to resolve the technical issue.

Depending on the circumstances, we may provide:

  • Technical assistance;
  • Account correction;
  • Replacement access;
  • Restoration of course access;
  • Additional access time; or
  • Another reasonable solution.

If the issue cannot reasonably be resolved and a refund is appropriate under this Policy or applicable law, we may process the refund.

5. DUPLICATE PAYMENTS

If you have accidentally made two or more successful payments for the same course or product, please contact us as soon as possible.

After verifying the duplicate transaction, we may refund the additional payment, subject to applicable payment-processing requirements.

Please provide the relevant transaction details to help us verify the payment.

6. UNAUTHORIZED TRANSACTIONS

If you believe that a transaction was made using your payment method without your authorization, please contact us immediately at info@edunora.online.

We may request reasonable information or documentation necessary to investigate the transaction.

Where appropriate, we may coordinate with the relevant payment service provider to investigate the transaction.

Any refund or reversal will be handled in accordance with the outcome of the investigation and applicable law.

7. CANCELLATION OF ORDERS

A cancellation request may be submitted before the order has been fulfilled or course access has been provided.

However, because our products are primarily digital and may be delivered or made accessible immediately after successful payment, cancellation may not be possible once access has been activated or the digital product has been delivered.

Where cancellation is permitted, any applicable refund will be processed in accordance with this Policy.

8. HOW TO REQUEST A REFUND

To request a refund or report a payment or course-access issue, please email:

info@edunora.online

Your request should include:

  • Full name;
  • Registered email address;
  • Order or transaction ID;
  • Name of the course or product;
  • Date of purchase;
  • Reason for the request; and
  • Relevant supporting information, where applicable.

Providing complete information helps us review the request efficiently.

9. REFUND REVIEW PROCESS

Each refund request will be reviewed based on:

  • The nature of the product purchased;
  • Whether course or digital-product access was provided;
  • Whether the content was accessed or used;
  • The reason for the request;
  • The transaction and payment records;
  • Any applicable technical issues;
  • The information provided by the customer; and
  • Applicable legal requirements.

We reserve the right to request additional information where reasonably necessary to verify a refund request.

10. REFUND DECISION TIMELINE

We aim to review refund requests promptly and provide a decision within 5–7 business days after receiving all information reasonably required to assess the request.

If additional information, transaction verification, payment records, or technical investigation is required, the review period may take longer. In such cases, we may contact you for the necessary information.

Once a refund is approved, the refund will generally be initiated within 3–5 business days. The time required for the refunded amount to appear in your account may vary depending on the applicable payment gateway, payment service provider, bank, card issuer, or other financial institution.

The total time for a refund to reach your account may therefore vary after approval and is outside our direct control.

If your refund request is declined, we will provide the decision and, where appropriate, the reason for the decision.

 

11. REFUND PROCESSING

If a refund is approved, it will generally be initiated using the original payment method or through the applicable payment service provider, where reasonably possible.

The time required for the refunded amount to appear in your account may depend on:

  • The payment method;
  • The payment service provider;
  • Your bank or financial institution; and
  • Applicable processing timelines.

Once we initiate an approved refund, delays caused by banks, payment networks, or third-party payment providers may be outside our control.

12. COURSE ACCESS AFTER REFUND

If a refund is approved and processed, your access to the relevant course or digital product may be suspended or permanently revoked.

You may no longer be entitled to access, download, reproduce, or use the refunded product or its associated materials.

Continued use or distribution of refunded course content may constitute a violation of our Terms & Conditions and applicable intellectual-property rights.

13. PROMOTIONAL OFFERS AND DISCOUNTED PURCHASES

Courses may occasionally be offered at promotional, discounted, or special prices.

Unless expressly stated otherwise, purchasing a course at a discounted or promotional price does not create a separate or additional refund entitlement.

The refund terms applicable to the relevant product will be those displayed at the time of purchase together with this Policy, subject to applicable law.

14. FREE CONTENT, BONUSES, AND ADDITIONAL MATERIALS

Where a purchase includes bonus materials, supplementary resources, community access, templates, downloads, or other additional benefits, such items may be subject to the same refund conditions as the primary product unless expressly stated otherwise.

If a refund is approved, associated bonus or supplementary access may also be withdrawn.

15. NON-REFUNDABLE CIRCUMSTANCES

Except where otherwise required by applicable law, refunds will generally not be available where:

  • The customer simply changes their mind after purchase;
  • The customer has accessed or used the course;
  • The customer has downloaded or substantially used digital materials;
  • The customer does not have sufficient time to complete the course;
  • The customer expected a different result than the published course description;
  • The customer does not implement the course material;
  • The customer experiences personal or financial circumstances after purchase; or
  • The customer fails to review the product information before purchasing.

16. CONSUMER RIGHTS

Nothing in this Policy is intended to exclude, restrict, or override any mandatory consumer rights, remedies, or protections available to you under applicable law.

Where applicable law provides a right to a refund, cancellation, replacement, or other remedy that cannot legally be excluded, that right will continue to apply.

17. POLICY AGAINST FRAUDULENT REFUND CLAIMS

We reserve the right to investigate refund requests that appear fraudulent, abusive, misleading, or inconsistent with the transaction records.

Where permitted by law, we may decline requests involving:

  • False or misleading information;
  • Repeated abuse of refund procedures;
  • Unauthorised distribution of course content;
  • Account sharing;
  • Payment manipulation;
  • Fraudulent claims; or
  • Other misuse of our refund process.

This does not affect any legitimate statutory rights available to customers.

18. CHANGES TO THIS POLICY

We may update or modify this Refund & Cancellation Policy from time to time to reflect changes in our products, services, business practices, payment methods, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

The Policy applicable to a particular purchase will generally be the version in effect at the time of that purchase, subject to applicable law.

19. CONTACT US

For refund, cancellation, payment, or course-access-related questions, please contact us:

AP Web Planet

Brand: Edunora
Website: https://edunora.online/
Email: info@edunora.online

Business Address:
B-3, Punjabi Basti,
Nangloi, West Delhi,
Delhi – 110041, India

20. ACKNOWLEDGEMENT

By completing a purchase through edunora.online, you acknowledge that you have reviewed and understood this Refund & Cancellation Policy before purchasing the relevant course or digital product.

AP Web Planet
Edunora — Online Learning Platform